PROJECTS & PAYMENTS
Cancellation & Refund Policy
Last updated: 2 November 2026
These terms apply to digital services provided under the Smart Web Agency name. Contact contact@smartwebagency.tech for help. The seller identity and correspondence details are provided with your written project agreement before payment.
Request a cancellation
Email us with your project or invoice reference and the reason for cancellation. We confirm the status of work and any third-party commitments before calculating a refund. Sending an enquiry or saving a brief is free and does not require cancellation.
Before work starts
If you cancel before work starts, payments for unstarted work are refundable. Any third-party purchase you expressly authorized is considered separately; we explain any documented, non-recoverable cost. We do not impose an undisclosed cancellation fee.
After work starts
For cancellation after work begins, we provide an itemized account of completed work and expressly authorized, non-recoverable third-party costs. Any unused balance is refunded. Completed work is assessed against the agreed scope and milestones; an entire advance is not automatically treated as non-refundable.
Work that does not match the agreement
If a deliverable is deficient, materially differs from the agreed scope, or is not delivered as agreed, contact us so we can investigate and offer an appropriate correction, revised delivery, or refund. Applicable statutory remedies remain available. A change of preference or a new requirement is reviewed as a scope change.
Duplicate or incorrect payments
Report duplicate or incorrect payments with the transaction reference. We verify the records before arranging any refund. Never send your full card number, CVV, password, or one-time code.
Refund processing
We acknowledge refund requests within two working days and communicate the review outcome or a progress update within seven working days. Approved refunds are initiated within seven working days of approval, or sooner where required by law, using the original payment route where available. Your bank or transfer provider may take additional time to credit the funds. Any provider fee or exchange-rate effect is disclosed and remains subject to applicable law.
How to reach us
Use the email or phone on our Contact page for cancellation, refund, or billing questions. Include the project reference, payment date, and amount. These terms do not limit mandatory consumer rights.